Verve Intimate – Booking Terms and Conditions

Boudoir Photography Experience & Purchased Boudoir Photography Gift Experience

We love making your experience special — and that starts with keeping things clear and flexible. Here’s what you need to know about our Verve Intimate Boudoir Photography Experience:

Purchased Boudoir Photography Experiences are valid for 6 months from the date of purchase. This means your photoshoot must be booked within this time.
Need more time? If life gets a little hectic (we get it!), simply email us at [email protected] and we’ll do our best to extend your booking window.
Can’t use your Experience? You’re welcome to transfer it to someone else — just let us know.
Boudoir Photography Experiences aren’t redeemable for cash and can only be used as outlined by Verve Intimate.
After buying your Experience, you’ll be prompted by email or SMS to book a scheduling call with our team. On your scheduling call, we’ll review your nominated preferred photoshoot dates against available appointments in our calendar and finalise your photoshoot date and time.
In the unlikely event that after reasonable efforts to contact you we’re not able to get hold of you to finalise your photoshoot date and time, your session may be released. Unfortunately, these cancellations aren’t eligible for refunds, as time and resources have already been allocated to your session. We always strive to handle changes with transparency, fairness, and kindness.
To help tailor your experience, all guests are required to complete a short online creative profile before their shoot.
If you don’t attend your scheduled photoshoot or design consultation without notice, your Boudoir Photography Experience will be forfeited.
You must be at least 18 years of age on the date of your photoshoot.

Here’s what you need to know about our Purchased Boudoir Photography Gift Experience: We believe in giving thoughtfully — and with a few loving boundaries:

Purchased Verve Intimate Boudoir Photography Gift Experiences are valid for 6 months from the date of purchase. This means the gift recipient’s photoshoot must be booked within this time.
Need more time? If life gets a little hectic (we get it!), simply email us at [email protected] and we’ll do our best to extend your booking window.
Purchased Boudoir Photography Gift Experiences can’t be redeemed for cash, or used toward previous photoshoots.
To secure the gift recipient’s photoshoot appointment, our team will be in touch with them via email or SMS asking them to book a scheduling call to confirm their session date and time. In the unlikely event that after reasonable efforts, we’re not able to get hold of them, their session may be released. Unfortunately, these cancellations aren’t eligible for refunds, as time and resources have already been allocated to their session. We always strive to handle changes with transparency, fairness, and kindness.
To help tailor their experience, all guests are required to complete a short online creative profile before their shoot.
The gift experience recipient must be at least 18 years of age on the date of their photoshoot.

Complimentary Boudoir Photography Gift Experiences & Prizes

From time to time, we love surprising our community with Complimentary Boudoir Photography Gift Experiences or prizes — a heartfelt invitation to step into the spotlight, on us. To keep things smooth and seamless, here are the terms that apply:

Validity: Complimentary Boudoir Photography Gift Experiences and prizes are valid for 2 months from the date they’re received. Your photoshoot must be booked within this timeframe.
Fundraiser Experience Validity: Boudoir Photography Experiences obtained through fundraising events have a 6 month validity from the date of the event.
Need more time? If life gets a little hectic (we get it!), simply email us at [email protected] and we’ll do our best to extend your booking window.
Exclusivity: Complimentary gift experiences and prizes are not redeemable for cash, cannot be combined with any other promotion or special offer, and must be used as outlined by Verve Intimate.
Not transferable: These complimentary gift experiences and prizes are non-transferable for other services and may not be used to purchase images from previous photography sessions.
One per year: Only one complimentary gifted experience or prize may be redeemed per person per calendar year.
Securing your session: To secure your Boudoir Photography Experience, a fully refundable $195 holding deposit is required at the time of booking. This will be refunded after your image reveal session. After paying your holding deposit, our team will contact you by email or SMS to book a scheduling call. On your scheduling call, we’ll review your nominated preferred photoshoot dates against available appointments in our calendar and finalise your photoshoot date and time.
In the unlikely event that after reasonable efforts to contact you we’re not able to get hold of you to finalise your photoshoot date and time, your session may be released. Unfortunately, these cancellations aren’t eligible for refunds, as time and resources have already been allocated to your session. We always strive to handle changes with transparency, fairness, and kindness.
Fairness & discretion: Verve Intimate reserves the right to withdraw a complimentary gift experience or prize at any time. In the unlikely event this happens, any payments made (such as a holding deposit) will be fully refunded. We always strive to handle changes with transparency, fairness, and kindness.
Minimum age: The complimentary gift experience or prize recipient must be at least 18 years of age on the date of their photoshoot.
Final note: If your appointment isn’t confirmed by yourself, Verve Intimate reserves the right to cancel your session or consultation.

Love Your Images Guarantee

We proudly offer a “Love Your Images” Guarantee to ensure complete peace of mind when purchasing a Verve Intimate Experience. If you attend your photoshoot and subsequent design consultation and, upon viewing your images for the first time, feel that you do not love the images presented, you may request a full refund of your purchased Verve Intimate Experience voucher. (Please allow time for your bank to process the refund – once we’ve issued it, the rest is up to them.) There is no obligation to purchase artwork. This guarantee applies only at the initial design consultation when images are first viewed and must be exercised at that appointment. Once you select images and proceed with the purchase of artwork, it is deemed that you love your images and the guarantee is no longer applicable. Requests made after the design consultation or following the purchase of artwork are not eligible under this guarantee.

Rescheduling Your Photoshoot or Design Consultation

We get it — life happens. If you need to reschedule, here’s how it works:

You’re welcome to reschedule your appointment once, free of charge, as long as you give us at least 5 days’ notice.
If you provide less than 5 days’ notice, reschedule more than once, or miss your appointment altogether, any fees paid will be non-refundable. A new $195 booking fee will be required to rebook.

All rescheduled appointments must occur within 6 months of the original date and are subject to availability.

Cancelling your photoshoot

Change of heart? We understand – here’s how cancellations work. We want every guest to feel genuinely confident and excited about their Boudoir Photography Experience with us. If you decide this is no longer right for you, the following terms apply:

Before or during your scheduling call You’re welcome to cancel your Experience over the phone with our team during business hours at any time prior to completing your scheduling call. In this case, a full refund will be provided.
After your scheduling call During your scheduling phone call, we take the time to answer your questions and formally lock in your photoshoot date and time. Once this call has been completed, your session is considered confirmed. As our team, studio time, and resources are carefully allocated from this point, cancellations made after the scheduling call are not eligible for a refund.
How to cancel All cancellations must be made by phone during business hours so we can support you properly. We’re unable to accept cancellations via email, text message, or voicemail. We always strive to handle changes with transparency, fairness, and kindness.